Customer Service Representative

Who needs your support

We are a specialized logistics company based in Switzerland and offices in Asia, USA, Brazil, Germany and Costa Rica. We have been purchasing maritime freight and logistics services since 1997 for our demanding clients from all over the world and are taking over the operational and administrative handling of transports.

To support our ever-growing business, we are looking for a highly motivated person with a strong customer orientation to fulfill the position of a Customer Service Representative – 100%.

How you create impact

• Competent and independent support to our customers by email and telephone
• Coordination, scheduling and monitoring of global sea transports (import and export as well as Cross Trade, FCL and LCL)
• Processing special cases and special requests
• Troubleshooting in the day-to-day business
• Coordination of tasks between various departments and offices in order to achieve a smooth shipment process

That makes you the ideal candidate

You should bring along the following knowledge and experience:

• At least 5 years of experience in sea freight logistics
• Completed commercial apprenticeship or similar, specializing in forwarding and/or logistics with a strong focus on ocean freight
• Excellent English and French skills, both spoken and written and least one additional
  language, German would be a plus.

You should possess:

• High level of service orientation and a strong attention to details
• Flexibility, resilience and ability to work under pressure
• Good teamwork spirit

If the points described above apply to you and you are looking to work in a dynamic logistics company to further your career and where you can make a real difference, you should send your application documents to us. We would be delighted to hear from you.

Benefits

5 weeks holiday

Annual company outing

Large terrace with barbecue and relaxing chairs

International team

Standing desk

Company car park