Supply Chain & Export Specialist

Job Description

Position Summary

All cross-border business that is done throughout the world is being routed through Omya International AG. All direct business for our Calcium Carbonates is routed through the Customer Service Supply Chain & Export team at the headquarters in Oftringen.  

We ensure a smooth process/service for the direct customers/key accounts and Omya selling units. This includes the order processing from A-Z (from quotation to invoicing/dunning). The Customer Service team processes the orders, arranges shipments (with or without inspections), creates documents for export purposes, controls the freight charges and has the responsibility to ensure a timely delivery to the goods receiver. In addition, we support Sales in administration matters for the assigned customers and are responsible for the claim management.  

Key Accountabilities

• Processing of stock-, third party- and Chain orders for the assigned customers 
• Creation of price-offer calculations 
• Coordination with Omya plants and selling units in the assigned countries 
• Shipment / Export processing; incl. creation of documents and coordination with the forwarders 
• Processing of change requests and invoice sending for chain orders 
• Monitoring of automatized Chain Orders and problem solving if the orders are stuck
• Arrange customer-bonus credits for year-end closing 
• Coordination of claims with customers and selling units. Create and control the data in CRM. Creation of credit memos to claims if necessary. 
• Send out dunning letters to customers and coordinate the credit limits of assigned customers. 
• GR/IR checks and support for the assigned countries 
• Administrational support for the sales manager or selling units for the assigned customers 

Key Requirements

Education

• Commercial apprenticeship or equivalent education 
• «Exportsachbearbeiter» (Export clerk) of advantage 

Experience

Few years of experience in export is an advantage

Knowledge & Skills

• SAP experienced (Modules MM and SD) 
• Customer Service mindset 
• Strong, assertive team spirit and communication skills 
• Very good, connected thinking 
• Good sense of responsibility prioritizing of assigned work 

Language

• Very good English skills (spoken and written)

Contact

HR Business Partner, Simone Michelotti

Mail: Write an email